- Lunch box notes for kids pineapple how to#
- Lunch box notes for kids pineapple full#
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Customs and transit delays are unforeseen and unpredictable but sometimes do occur which can delay items arriving. Stock can arrive earlier, or later, than the ‘estimated’ date that is given. The ‘estimated release date’ is advertised on the listing. Pre-order items have an ‘estimated release date’ which is the date given to us by the shipper for when it will arrive to us. WHAT DOES IT MEAN WHEN I ORDER A PRODUCT THAT IS ON PRE-ORDER?Ī ‘pre-order’ is an item of high demand that is on backorder and is in transit to us from our manufacturer.
Lunch box notes for kids pineapple full#
We are unable to cancel those orders that have been fulfilled and dispatched.Īlternatively, if your order has not yet been dispatched, we can cancel your order and issue a gift card for the full order amount and this is valid for 3 years. While we endeavour to respond to you within 1 business day, sometimes our warehouse has already fulfilled your order as they begin packing orders at 6am daily.
(The restocking fee covers the administration costs incurred due to the change of mind). If you wish to cancel your order (before it has been fulfilled & shipped or an order awaiting a pre-order item) a restocking fee will be charged and that will be deducted from the transaction total refunded to you. We have our own returns portal where we can cover the return postage in this instance.įor more information on our Warranty against Defects please see Item 19 in our Terms of Use.
Lunch box notes for kids pineapple how to#
Please contact us for details on how to exchange.
We do not refund for a change of mind.įaulty or incorrect goods are welcomed to be returned for a replacement. Postage costs associated with returning and receiving the new item, and the item price difference, are wholly the customers. Once we confirm the item is still in brand new condition, a credit for the item’s value less our restocking fee will be added to your account on our website for you to purchase an exchange. If you change your mind on an unwashed and unused item you are welcome to post back for an exchange. All items are checked and cross checked before packing. In the unlikely event your item is defective or damaged on arrival, please contact us within 48 hours and we will do our best to rectify the situation. No, we don’t allow local pickup of retail orders at this time. We are only shipping internationally to New Zealand, Singapore, Canada and the USA customers at this time.Ĭheck our list of stockists for an international stockist near you.
Investigation times vary by service and the resolution will depend on the report findings. In the rare circumstance that a parcel is missing, we will launch an investigation with the delivery service to locate it. Every satchel parcel sent by us is trackable from lodgement to delivery. If you have any concerns over the status of your parcel, please contact us. Please allow 10 working days for delivery as Australia Post has recently changed their domestic delivery timeframes. A tracking number will be provided as soon as your order is dispatched. Orders sent via courier will require a residential address. Shipping service is dependent on order size and delivery location. We post Australia Wide via Courier or Australia Post. We post daily Monday to Friday and endeavour to dispatch orders next business day.
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Orders are shipped to anywhere within Australia for a flat rate of $10 (or FREE over $99).
We post daily Monday to Friday and dispatch orders next business day, except for new releases and sales where it might take us a little bit longer.
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